Responsible Gaming
at bipbaje
bipbaje is committed to providing a safe, fair, and enjoyable gaming environment for every player across Bangladesh. Our responsible gaming framework gives you the tools, information, and support you need to stay in control — always.
1 Age Restriction Policy
The legal age for online gambling at bipbaje is 18 years. This policy applies to every player in Bangladesh, regardless of their city of residence — whether you are in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or anywhere else in the country. We take our obligation to prevent underage gambling seriously and will not compromise on this standard under any circumstances.
Parents and guardians are encouraged to use parental control software on shared devices and to keep their bipbaje account credentials strictly private. If you believe a minor has gained access to your account or has registered their own account, contact our support team immediately at [email protected] and we will investigate without delay.
2 Understanding the Risks
Gambling at bipbaje — whether on cricket betting, BPL and IPL matches, live casino games, jackpot slots, Fortune Bingo, or Fishing Kui Li — is intended as a form of entertainment, not a reliable source of income. Every game offered on our platform involves an element of chance, and the statistical long-term outcome for any player is that the house edge means losses are more likely than gains over an extended period of play.
bipbaje encourages all players to approach gambling with a clear understanding of the following realities:
- Gambling outcomes are random. No strategy, betting system, or past pattern can guarantee a win in any game on our platform. Each bet is statistically independent.
- Losses are a normal part of gambling. Setting aside only money you can afford to lose — treating it the same way you would a cinema ticket or a meal out — is the healthiest frame of mind.
- Chasing losses escalates risk. Attempting to win back money you have already lost by increasing your bets or playing longer is one of the most common pathways into problem gambling.
- Emotional states affect decisions. Playing while tired, stressed, or under the influence of alcohol significantly impairs judgement and leads to riskier betting behaviour.
- Gambling is not a financial solution. Do not use bipbaje to generate income, pay debts, or cover household expenses. If you find yourself thinking in these terms, please read Section 8 of this page.
3 Self-Assessment
Honest self-reflection is the first step toward responsible play. Read through the questions below and consider your answers carefully. If you find yourself answering "yes" to several of these questions, your gambling behaviour may be moving beyond healthy entertainment.
Responsible Gaming Self-Assessment Checklist
4 Player Protection Tools
bipbaje provides a comprehensive suite of player protection tools accessible directly from your account dashboard. These tools are designed to empower you to manage your gaming activity proactively, before spending becomes a concern rather than after. All tools take effect immediately upon activation.
Your Safe Play Toolkit
Set a daily, weekly, or monthly cap on how much you can deposit into your bipbaje wallet via bKash, Nagad, Rocket, or bank transfer. Limits take effect immediately when lowered, and any increase requires a 24-hour cooling-off period before activation.
Define the maximum amount you are comfortable losing in any given day, week, or month. Once your loss limit is reached, your account will be automatically restricted from further wagering for the remainder of that period.
Restrict the total stake you are able to place per bet or per session. Wager limits work across all game types on bipbaje — cricket betting, slots, live casino, Fortune Bingo, and Fishing Kui Li — so your cap is consistent platform-wide.
Set a maximum duration for each gaming session. When your allotted session time expires, you will receive a prompt asking whether you wish to continue. If no response is given, your session will close automatically.
Take a short break from bipbaje for 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is suspended from all gaming activity. You may still withdraw any existing balance during this period.
Permanently or long-term exclude yourself from all bipbaje services. Self-exclusion periods run from 6 months to 5 years or permanently. During exclusion, marketing communications are suppressed and re-registration attempts are blocked.
5 Self-Exclusion
Self-exclusion is the strongest protective measure available on the bipbaje platform. When you activate self-exclusion, your account is immediately closed to all gaming and betting activity. bipbaje will cease sending promotional emails, SMS messages, and bonus offers for the full duration of the exclusion period.
How to Activate Self-Exclusion
- Log in to your bipbaje account and navigate to Settings → Responsible Gaming → Self-Exclusion.
- Select your preferred exclusion duration: 6 months, 1 year, 2 years, 5 years, or Permanent.
- Confirm your selection. The exclusion takes effect within minutes and cannot be reversed for the chosen period.
- Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and our team will apply the restriction manually within one business hour.
What Happens During Self-Exclusion
- Your account is locked against all deposit, wagering, and betting activity immediately.
- Any remaining balance in your account can be withdrawn to your registered bKash, Nagad, or Rocket account.
- All promotional communications are suspended for the duration of the exclusion.
- If you attempt to create a new bipbaje account using the same identity or payment details during the exclusion period, your new account will be identified and closed.
- At the end of your exclusion period, your account will not be automatically reactivated. You must contact support to request reinstatement, which requires acknowledgement of our responsible gaming terms and a 24-hour reflection period.
6 Deposit & Spending Limits
Setting a deposit limit is one of the simplest and most effective responsible gaming measures you can take. bipbaje allows you to customise limits across three time periods, and across all supported payment methods — bKash, Nagad, Rocket, Upay, and bank transfers.
| Limit Type | Periods Available | Takes Effect | Increase Cooldown |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (decrease) / 24 hrs (increase) | 24 hours |
| Loss Limit | Daily / Weekly / Monthly | Immediately (decrease) / 24 hrs (increase) | 24 hours |
| Wager Limit | Per-bet / Per-session | Immediately (decrease) / 24 hrs (increase) | 24 hours |
| Session Time Limit | Per-session (minutes) | Immediately | None |
All limits are applied in Bangladeshi Taka (৳). For example, setting a monthly deposit limit of ৳5,000 means that once you have deposited a total of ৳5,000 in a given calendar month, all further deposit attempts will be declined until the month resets. We recommend reviewing your limits quarterly to ensure they remain aligned with your personal financial situation.
7 Time-Out & Reality Checks
A time-out is a short-term account suspension designed to give you space and perspective when you feel your gambling is becoming more intense than you are comfortable with. Unlike self-exclusion, a time-out has a defined end date and is intended as a temporary pause rather than a long-term measure.
Available Time-Out Durations
- 24 hours — a brief overnight break
- 48 hours — a weekend or short-stay pause
- 7 days — a full week away from the platform
- 30 days — a monthly reset period
Reality Check Notifications
bipbaje's reality check feature sends you an in-session notification at a frequency you choose — every 30 minutes, 60 minutes, or 90 minutes — reminding you how long you have been playing and how much you have wagered in the current session. This keeps you informed in real time so you can make an active, conscious decision about whether to continue.
Reality check notifications can be configured in Settings → Responsible Gaming → Session Reminders. We recommend enabling this feature for all extended play sessions, particularly during BPL and IPL cricket season when match schedules can encourage prolonged engagement.
8 Getting Help & Support
If you feel that gambling is negatively affecting your life — your finances, relationships, mental health, or daily responsibilities — please reach out for help. Problem gambling is a recognised condition that responds well to professional support, and you do not have to manage it alone.
bipbaje's customer support team is available 24 hours a day, 7 days a week, and is trained to assist players experiencing gambling-related difficulties with compassion and without judgement. You can reach us via:
- Live Chat: Available in your account dashboard around the clock
- Email: [email protected] — subject line: "Responsible Gaming Support"
- WhatsApp: +880 17XX-XXXXXX (available 8 AM to midnight BST, UTC+6)
In addition to our internal support, we encourage players who need specialist assistance to contact the following external organisations. All services listed below are confidential and available free of charge.
External Help & Support Organisations
Bangladesh's leading emotional support and mental health helpline. Trained counsellors are available to speak with anyone experiencing financial stress, anxiety, or compulsive behavioural issues including problem gambling.
Available by phone — search "Kaan Pete Roi Bangladesh" for current contact number.
The Government of Bangladesh operates a national mental health support hotline. Counsellors can provide guidance for individuals experiencing addiction, including gambling-related difficulties.
Toll-free number: 16789 (available 24/7 from Bangladesh)
An international peer-support fellowship for people who share the common goal of stopping gambling. Meeting formats include in-person, phone, and online sessions that are accessible from Bangladesh.
Visit gamblersanonymous.org for meeting schedules and contact options.
GamCare provides structured support, counselling, and practical advice for anyone affected by gambling harm. Online chat and forum-based support is accessible internationally, including from Bangladesh.
Visit gamcare.org.uk for online chat and resources.
A comprehensive online resource offering self-help tools, risk assessments, and referrals to specialist gambling treatment services. Available in multiple languages with resources suited to players in South Asia.
Visit begambleaware.org for free tools and guidance.
If a family member or close friend is concerned about a loved one's gambling at bipbaje, they may contact our responsible gaming team directly. We can provide guidance on how to raise concerns and what protective steps are available.
Email: [email protected] — subject: "Family Responsible Gaming Enquiry"
Warning Signs of Problem Gambling
Recognising the early warning signs in yourself or someone close to you is the first step toward getting support. The following behaviours are common indicators that gambling may have become a problem.
Play Smart. Stay in Control.
bipbaje is here to provide entertainment, not harm. Set your limits, use our protection tools, and enjoy cricket betting, slots, and live casino games responsibly. If you ever need a break or a helping hand, our team is available around the clock.